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TSTool / Troubleshooting

Troubleshooting TSTool for TimesheetsCom involves confirming that the core product and plugin are performing as expected. Issues may also be related to timesheets.com data.

Troubleshooting Core TSTool Product

See the main TSTool Troubleshooting documentation.

Troubleshooting TimesheetsCom TSTool Integration

The following are typical issues that are encountered when using TSTool with the TimesheetsCom plugin. The View / Datastores menu item will display the status of datastores. The Tools / Diagnostics - View Log File... menu item will display the log file.

Commands(Plugin) Menu Contains Duplicate Commands

If the Commands(Plugin) menu contains duplicate commands, TSTool is finding multiple plugin jar files. To fix, check the plugins folder and subfolders for the software installation folder and the user's .tstool/NN/plugins folder. Remove extra jar files, leaving only the version that is desired (typically the most recent version).

Web Service Datastore Returns no Data

If the web service datastore returns no data, check the following:

  1. Review the TSTool log file for errors. Typically a message will indicate an HTTP error code for the URL that was requested.
  2. Copy and paste the URL into a web browser to confirm the error. The browser will typically show a specific web service error message such as a missing query parameter or typo.
  3. See the timesheets.com API documentation to check whether the URL is correct.
  4. Contact timesheets.com support for the data publisher to determine whether data limits are in place.

If the issue cannot be resolved, contact the Open Water Foundation.